cUPC (R) is a certification mark of International Association of Plumbing and Mechanical Officials (IAPMO), unified bathroom plumbing products standards. cUPC is a sanitary ware products certification authority of the North American market, it is headquartered in USA state of California, is a non-profit organization.
Products with the cUPC (R) mark are in compliance with applicable American and Canadian codes and standards

 

Warranty

  • Ceramic
      • 180 MONTH LIMITED WARRANTY ON CERAMIC
      • 12 MONTH LIMITED WARRANTY ON PLUMBING COMPONENTS ANDSEAT COVER
      • DOLPHIN HOME WARE warrants its product to be free of material or workmanship defects for a period of 180 month on ceramic, and of 12 month on plumbing components and seat cover, as applicable, following the original purchase.
      • Damage to product that has been caused by accident, misuse or abuse is not covered by this warranty.
      • At our option, we will either have you send the defective part or product at your expense to us for inspection, or we may decide to send you a replacement component or product without any charge.
  • Vanity
      • 12 MONTH LIMITED WARRANTY ON Vanity
      • Dolphin home ware warrants its product to be free of material or workmanship defects for a period of 5 years on ceramic and of 1 year on plumbing components and seat cover, as applicable, following the original purchase.
      • Damage to product that has been caused by accident, misuse or abuse is not covered by this warranty.
      • The product is guaranteed for 12 months if used for normal trade purposes. Any warranty is invalid if the product has been overloaded or subject to neglect, improper use or an attempted repair other than by an authorized agent. Heavy-duty or daily professional/commercial usages are not guaranteed. Due to continuous product improvement, we reserve the right to change the product specifications without prior notice.
      • At our option, we will either have you send the defective part or product at your expense to us for inspection, or we may decide to send you a replacement component or product without any charge.
  • Wall Hang
    • Same as Vanity.
  • Laundry
      • 12 MONTH LIMITED WARRANTY ON Laundry
      • Dolphin home ware warrants its product to be free of material or workmanship defects for a period of 5 years on ceramic and of 1 year on plumbing components and seat cover, as applicable, following the original purchase.
      • Damage to product that has been caused by accident, misuse or abuse is not covered by this warranty.
      • The product is guaranteed for 12 months if used for normal trade purposes. Any warranty is invalid if the product has been overloaded or subject to neglect, improper use or an attempted repair other than by an authorized agent. Heavy-duty or daily professional/commercial usages are not guaranteed. Due to continuous product improvement, we reserve the right to change the product specifications without prior notice.
      • At our option, we will either have you send the defective part or product at your expense to us for inspection, or we may decide to send you a replacement component or product without any charge.
  • Shower
      • 36 MONTHS LIMITED WARRANTY ON SHOWER MAIN BODY(GLASS, BASE AND WALL)
      • 12 MONTHS LIMITED WARRANTY ON SPARE PARTS
      • Dolphin warrants that the product is in conformity with its specifications and at the moment of the sale, is free from vices and/or manufacturing defects. Broken on glass, base and wall will be replaced free of charge for a period of 36 months following the purchase date; on spare parts will be replaced free of charge for a period of 12 months following the purchase date.
      • This warranty excludes any expenses related to transportation, installation and/or uninstallation and freight or handling charges.
      • The present warranty does not cover defects, damages resulting from an Act of God, accident, catastrophe, abuse, negligence, improper installation, addition or removal of parts or equipment, misuse, intensive temperature variation, exposures to chemicals and/or abrasives of any kind, or stains caused by different types of water such as hard, ferrous or alkaline water.
      • Dolphin cannot be held responsible for the direct, indirect damage caused or resulting from accidental occurrences and the related expenses, including sundries, cost of labor, material or any other cost related to the installation or the replacement of the product or of one of its components.
      • The warranty will be void if the product is installed despite any conspicuous defects that could have been found during the preliminary inspection.
      • Dolphin recommends the use of wet cloth and soft soap for the maintenance of surfaces. The use of gritting, scraper, brushes or any other object which can damage the surface of the product is forbidden and will cancel the present warranty.   
  • Bathtub
      • 60 MONTHS LIMITED WARRANTY ON ACRYLIC BATHTUB
      • Dolphin warrants that the product is in conformity with its specifications and at the moment of the sale, is free from vices and/or manufacturing defects. Broken parts will be replaced free of charge for a period of 60 months following the purchase date.
      • This warranty excludes any expenses related to transportation, installation and/or uninstallation and freight or handling charges.
      • The present warranty does not cover defects, damages  resulting from an Act of God, accident, catastrophe, abuse, negligence, improper installation, addition or removal of parts or equipment, misuse, intensive temperature variation, exposures to chemicals and/or abrasives of any kind, or stains caused by different types of water such as hard, ferrous or alkaline water.
      • Dolphin cannot be held responsible for the direct, indirect damage caused or resulting from accidental occurrences and the related expenses, including sundries, cost of labor, material or any other cost related to the installation or the replacement of the product or of any of its components.
      • The warranty will be void if the product is installed despite any conspicuous defects that could have been found during the preliminary inspection.
      • Dolphin recommends the use of wet cloth and soft soap for the maintenance of surfaces. The use of gritting, scraper, brushes or any other object which can damage the surface of the product is forbidden and will cancel the present warranty.
  • Faucet
      • DOLPHIN FAUCET WARRANTY 
      • Dolphin homeware warrants the faucets products are manufactured under the highest standards of quality and workmanship. 
      • Dolphin homeware Faucets warrants to the original purchaser that this faucet will be leak and drip free during normal domestic use. If this faucet should ever develop a leak or drip Dolphin homeware faucets will free of charge provide the parts necessary to put the faucet back in good working condition. Dolphin homeware Faucets warrants to the original purchaser, that the spray will be free from defects in material and workmanship for one (1) year from date of purchase. A replacement for any defective part will be supplied free of charge for installation by the purchaser. Defects or damage caused by use of other than authorized parts are not covered by this warranty. This warranty shall be effective from date of purchase as shown on purchaser’s receipt.         
      • Some states do not allow limitations on how long a warranty lasts, so the above limitation may not apply to you. This warranty is valid for the original purchaser only and excludes industrial, commercial, or business use of the product, product misuse, product damage due to installation error, whether performed by a contractor, service company, or yourself. 


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